Account Manager

Philadelphia, PA Full-time

Do you want to join a fast-growing, profitable company that has moved beyond start-up to become a recognized leader in our space? Wodify is on the cutting edge of gym management software with products empowering gyms, members, and coaches around the globe. Connecting the world to the future of fitness is the vision pushing us to cultivate beautiful yet simple software experiences with our product suite — Wodify Core, Wodify Arena, and Wodify Rise. To date, we’ve connected two million people and 4,500 gyms in 90 countries.

Wodify is looking for an Account Manager with a successful track record of retaining and growing SaaS subscriptions with small-to-medium size customers. AMs will be a the driving force in helping customers maximize their success. As one of Wodify’s first Account Managers, you’ll have a big impact on how the department expands as we grow our AM team in 2019. If you’re a pro when it comes to building productive rapport with customers, proactively identifying customer needs, decreasing churn and increasing up-sell opportunities, then this is the role for you!

A Day in the Life

  • Manage a portfolio of customer accounts and successfully retain and grow business
  • Manage all aspects of the customer lifecycle post sales
  • Identify customer goals and proactively address them throughout the customer lifecycle
  • Build customer trust and deliver high quality customer service
  • Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow Wodify platform in the customer account
  • Conduct monthly, quarterly, annual business reviews with customer teams
  • Coach and train customers in using and adopting Wodify platform
  • Help customers resolve other business problems, not necessarily directed related to the Wodify platform
  • Adopt a disciplined approach to retention/renewal/upsell and forecasting revenue opportunities

Knowledge, Skills & Abilities

  • Previous experience in managing subscription based customers required
  • Solid experience and understanding of renewal, upsell and churn drivers
  • Successful track record of consistently achieving 95% or higher customer retention, driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value
  • Customer success management experience through the entire life cycle of the customers
  • Excellent phone, email and in-person meeting communication skills
  • Prioritize tasks ruthlessly
  • CRM (Salesforce or similar) hygiene
  • Work collaboratively with different teams within Wodify
  • Communicate customer needs to product management succinctly
  • Help customer marketing in developing compelling customer references and case studies
  • Ability to build rapport and trust with customers
  • Bring innovative ideas and constantly experiment
  • Embrace change on a daily basis and thrive in ambiguous situations
  • Extreme Ownership - take responsibility for the situation and "own" the outcome
  • Embody Wodify Core Values in your daily work life 

Education & Training

  • Bachelor's degree required

Benefits

  • Competitive salary and equity plan
  • Medical, Vision and Dental Insurance plus company-paid disability and life insurance
  • 401(k) plan and FSA
  • Generous PTO and Holiday Calendar
  • Team, social and philanthropy events
  • Weekly healthy meal delivery, subsidized by the company
  • Beautiful office fully stocked with coffee, snacks, and wine on tap

The Application Process:

  1. Fill out the online application form
  2. Look out for an email from us about submiting a video application (here's why we do video applications) and taking a quick wonderlic style test
  3. Come to our office for in person interviews with the team
  4. If we think you're a fit, we'll make an offer

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Apply for this opening at http://wodify.recruiterbox.com/jobs/fk0jryb?apply=true