Customer Success Agent (Evening Shift)

Philadelphia, Pennsylvania, United States Full-time

Do you want to join a fast-growing, profitable company that has moved beyond start-up to become a recognized leader in our space? Wodify is on the cutting edge of gym management software with products empowering gyms, members, and coaches around the globe. Connecting the world to the future of fitness is the vision pushing us to cultivate beautiful yet simple software experiences with our product suite — Wodify Core, Wodify Arena, and Wodify Rise. To date, we’ve connected two million people and 4,500 gyms in 90 countries.

As a Customer Success Agent, you join our team as a resource for all things Wodify. CSA team members help our customers learn the ins and outs of using our software all while providing killer support when needed.  This team of Wodify guru’s communicates with users via email, chat and 1 on 1 telephone calls to promptly address their needs and help troubleshoot their issues. This role works directly with our Customer Success Team and Managers to identify trends and help create software that everyone enjoys.

A Day in the Life:

  • Gain in-depth functional knowledge of our product suite as a basis for serving our customers
  • Collaborate with your peers in customer success, onboarding, sales, marketing, and product to maintain a company culture that supports a positive customer experience
  • Assist in onboarding new customers to Wodify’s product suites and provide additional support to them during their transition
  • Serve as the first point of contact for customers seeking assistance via support tickets in Zendesk, over the phone, in email, or screenshare
  • Schedule and conduct training sessions with business owners to prescribe best practices for leveraging our full suite of products
  • Diffuse tough conversations and help get to the root of the problem in a productive way
  • Create and maintain our knowledge base of customer help documents
  • Complete various projects as requested by management
  • To support our West Coast customers the available shift for this role is Monday though Thursday 12pm to 9pm and Friday 9am - 5pm Eastern Time

Knowledge, Skills & Abilities:

  • Excellent written and verbal communication skills
  • Has 2+ years of relevant experience in a customer service role - help desk, call center, support desk experience preferred.
  • Experience troubleshooting advanced customer issues and bringing them to resolution
  • A working knowledge of Microsoft Excel skills and familiarity with vlookups, data sorting, and logical functions
  • Strong attention to detail and ability to multitask
  • Strong analytical, testing, and troubleshooting skills
  • Project management skills such as seeing a project from conception through completion preferred
  • Team player
  • Experience with ticketing systems like Zendesk (helpful, but not required)

Education & Training:

  • Bachelor's degree required

Benefits:

  • Competitive salary and equity plan
  • Medical, Vision and Dental Insurance
  • 401(k) plan
  • FSA
  • Beautiful office fully stocked with coffee, snacks, and beer 

The Application Process:

  • Fill out the online application form.
  • Complete a quick video questionaire and wonderlic style test
  • You'll come to our office for in person interviews with the team
  • If we think you're a fit, we'll make an offer

 

Meet Vanessa, one of Wodify’s Customer Success Agents and get to know a bit about our culture!


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Apply for this opening at http://wodify.recruiterbox.com/jobs/fk017t1?apply=true